SMS: Coming to every plan, one workspace at a time
SMS is in early access — the routing, Bot Flow, and Sequences plumbing already treats it as a first-class channel, and we're onboarding workspaces ahead of general availability. Talk to us to get on the list.
SMS
Active now
Early
Access — ask us to enable it
1
Automation engine, shared with every channel
0
Extra tools to learn once it's live
From a reminder text to a rebooked appointment
- 01
Reminder goes out
A Sequence sends an SMS appointment reminder ahead of time.
- 02
Reply comes in
The contact texts back asking to reschedule instead of confirming.
- 03
Bot Flow branches on it
The same Bot Flow engine that runs every channel reads the reply and branches on what it says.
- 04
Auto-replies or hands off
A simple reschedule gets an automatic reply; anything more can route to a real person.
Built to be trusted, not just tried
Shared Bot Flow Engine
Works With Sequences & Campaigns
Early Access — Talk To Us
SMS sending isn't self-serve yet — reach out and we'll set it up for your workspace.
Where teams use it
OTPs & Reminders
Appointment reminders and one-time codes, planned for the numbers apps can't reach.
Channel Fallback
A path to reach a contact when WhatsApp delivery fails or isn't an option.
Flash Sale Blasts
Broad-reach promotions to numbers without an app installed.