Instagram: DMs that run themselves
Connect an Instagram professional account and automate DMs on the same Bot Flows and Team Inbox as everything else — including replies triggered straight from comments.
Active now
10
Channels, one platform
24/7
Bot Flows keep responding
1
Shared Team Inbox
From a comment to a closed sale
- 01
Comment lands
A shopper comments "price?" on your reel.
- 02
Bot Flow triggers
The comment-to-DM trigger opens a private conversation instantly.
- 03
DM answers it
Bot Flow replies with pricing and a size chart, no agent needed.
- 04
Handoff if needed
A real question gets tagged HUMAN_AGENT and lands in the shared Team Inbox.
Built to be trusted, not just tried
DM Automation
Comment → DM Triggers
Shared Team Inbox
Bot Flows On IG
Where teams use it
Social Selling
Answer product questions straight from a post or story, in DM.
Comment-to-DM Campaigns
Turn a giveaway comment into an automated DM conversation.
One Inbox, Two Channels
WhatsApp and Instagram conversations, side by side, same agents.
Not just DMs — the whole comment-to-conversation loop
Comment-to-DM Automation
A public comment on your post or reel automatically opens a private DM conversation.
Comment Auto-Moderation
Hide or delete comments that match a keyword blocklist before they trigger anything.
Public Comment Replies
Reply visibly on the comment thread — separate from the private DM it triggers.
Story Reply Handling
Replies to your Stories are classified separately from regular DMs, so a flow can respond to them specifically.
24-Hour / 7-Day Window
Bots reply within Meta's standard 24-hour window; a human agent gets 7 days once tagged HUMAN_AGENT.
Quick-Reply Buttons
Up to 13 quick-reply chips per message, matching Instagram's own limits.
Ice Breakers & Persistent Menu
Set the greeting prompts and menu a new contact sees before they've said a word.
Postback Events
Button taps, quick-reply selections, and menu choices all route into Bot Flows as distinct triggers.
Follower Growth Tracking
See follower count change over time, synced automatically in the background.
Reach & Views
Post and reel performance — reach, views, and engagement — in one dashboard.
Top Hashtags & Best Time to Post
Surface what's actually working from your own account history.
Comment → DM → Reply Funnel
See the full attribution path from a public comment to a resolved DM.
Follower-Relationship Segments
Segment contacts by follows-you, you-follow, verified, and follower-count bands.
CSV Export
Export any of the above for reporting outside the platform.